FAQs
Here Are The Most Frequently Asked Questions
For most residential septic systems in South Jersey, we recommend pumping every 3-5 years. However, this interval can vary based on several factors:
– Household size (number of people using the system)
– Total wastewater generated
– Volume of solids in wastewater
– Septic tank size
As a general rule, a family of four with a 1,000-gallon tank should pump every 3-4 years. Regular maintenance prevents costly backups and extends the life of your entire system. We’re happy to help establish an appropriate maintenance schedule for your specific situation.
Contact USA Septic and Drain immediately if you notice any of these warning signs:
– Slow drains throughout your home
– Gurgling sounds in the plumbing system
– Sewage backups in toilets or drains
– Unusually lush, green grass over the drain field
– Standing water or soggy soil near the septic tank or drain field
– Foul odors around the septic tank area
– Sewage or wastewater surfacing in your yard
– High nitrate or bacteria levels in well water tests
Early intervention can often prevent minor issues from becoming major, expensive repairs.
To maintain a healthy septic system, avoid introducing these items:
Never flush:
– “Flushable” wipes (they don’t break down properly)
– Feminine hygiene products
– Dental floss
– Paper towels or tissues
– Cigarette butts
– Medications
– Chemicals or paint
Avoid putting down drains:
– Cooking grease or oil
– Coffee grounds
– Harsh cleaning chemicals
– Paint or paint thinners
– Excessive amounts of household cleaners
– Chemical drain openers
These items can disrupt the bacterial balance in your tank, cause clogs, or even damage the system components. Stick to toilet paper specifically designed for septic systems and use septic-safe cleaning products.
Several factors help determine whether repair or replacement is more appropriate:
Consider replacement when:
– Your system is over 25-30 years old
– Repairs would cost more than 50% of a new system
– Your home has been expanded without upgrading the septic capacity
– You have recurring problems despite regular maintenance
– The drain field has failed or become saturated
– Your system doesn’t meet current code requirements
Our technicians provide honest assessments based on thorough video pipe inspections and system evaluations. We’ll never recommend replacement if repairs are a viable, cost-effective option. We provide detailed explanations of our findings so you can make an informed decision.
A new septic system installation typically involves these steps:
– Site evaluation and permitting: We assess soil conditions, groundwater levels, and property characteristics to determine the optimal system type and location. We handle all necessary permits with local authorities.
– System design: Based on household size, soil conditions, and local regulations, we design an appropriate system.
– Excavation: We carefully excavate the areas for the tank and drain field.
– Tank installation: The septic tank is properly positioned and connected to your home’s main drain line.
– Drain field construction: We install the distribution box and drain field pipes according to design specifications.
– Final connections and backfilling: All components are connected, inspected, and then carefully covered with appropriate backfill material.
– Final inspection: We coordinate with local authorities for required inspections.
The entire process typically takes 3-5 days, depending on system complexity and weather conditions. We thoroughly explain the process, timeline, and what to expect before beginning any work.
Hydro jetting is a powerful cleaning method that uses high-pressure water to remove stubborn blockages, built-up grease, tree roots, and debris from pipes.
The process involves:
– Initial video inspection to identify the blockage and assess pipe condition
– Insertion of a specialized nozzle into the pipe
– Releasing pressurized water (up to 4000 PSI) that scours the interior pipe walls
– Final video inspection to confirm the line is clear
Hydro jetting is recommended when:
– Recurring clogs suggest buildup beyond what traditional snaking can clear
– Slow drains persist throughout your home
– Video inspection reveals significant buildup or root intrusion
– Annual maintenance for commercial properties with heavy usage
Unlike traditional snaking that only punches a hole through the blockage, hydro jetting thoroughly cleans the entire pipe, often restoring it to near-original condition. It’s both highly effective and safe for most modern plumbing systems when performed by our experienced technicians.
Video pipe inspection uses specialized waterproof cameras attached to flexible rods that can navigate through your pipes and septic system. The camera transmits real-time video to a monitor, allowing our technicians to see exactly what’s happening inside your pipes.
Key benefits include:
– Precise identification of problems (cracks, breaks, blockages, tree roots)
– Non-invasive diagnosis without unnecessary digging or demolition
– Visual evidence of the issue that we can share with you
– Accurate location mapping of underground pipes
– Documentation of pipe condition for records or real estate transactions
– Verification that repairs have been successfully completed
We recommend video inspection when purchasing a new property, experiencing recurring issues, or as part of routine maintenance for older systems. Our technicians explain everything they see on the monitor and provide recommendations based on the actual conditions rather than guesswork.
USA Septic and Drain proudly serves all of South Jersey and surrounding areas, including:
– Atlantic County
– Burlington County
– Camden County
– Cape May County
– Cumberland County
– Gloucester County
– Ocean County
– Salem County
We provide service to both residential and commercial properties throughout these regions. If you’re unsure if we cover your specific location, please call us—we’re often able to accommodate areas just beyond our primary service region.
Yes! We understand that septic emergencies don’t follow a 9-to-5 schedule. USA Septic and Drain offers 24/7 emergency service for critical situations like:
– Sewage backups into the home
– Overflowing septic tanks
– Drain field flooding
– Major leaks or pipe breaks
For emergency assistance, call our main number, and you’ll be directed to our on-call technician. While emergency service does carry additional fees compared to scheduled appointments, we maintain transparent pricing even in urgent situations. We’ll provide an estimate before beginning any work.
Our free service quote appointments are thorough and informative, typically following these steps:
– Initial assessment: A technician will arrive at the scheduled time to discuss your concerns and needs.
– System inspection: We’ll examine relevant areas of your septic system, which may include locating the tank, checking accessible pipes, or performing video inspection if needed.
– Detailed explanation: We’ll explain what we’ve found in clear, non-technical language, including photos or video evidence when applicable.
– Recommendations: You’ll receive honest recommendations for addressing any issues, including preventative maintenance options.
– Written quote: We provide a comprehensive written quote that outlines all recommended work, materials, labor, and total costs.
– Timeline discussion: We’ll discuss potential start dates and the expected duration of the project.
There’s never any pressure to make an immediate decision, and we’re happy to answer any questions you have about the quote or our recommendations. Our goal is to provide you with the information you need to make the best decision for your property and budget.